FAQ


Where are you based?

European Airport Transfers, which is comprised of Majorca Airport Transfers, Palma Airport Transfers, Menorca Airport Transfers and Ibiza Airport Transfers is based in the Balearic Islands and is licensed by the Balearic Tourism Council. We are full members of AVIBA (Spanish ABTA).

Can I change details of my transfer bookings?

In the case of private transfers, we can usually make amendments to your booking up to at least 24 hours before the time of the service, at no extra charge. After that we cannot guarantee availability and there could be an admin charge applicable.

For shuttlebus transfers, to guarantee availability, we should be advised of changes at least 3 days beforehand. After that time it may not be possible to change and there could be an admin charge applicable.

Are there any extra charges on top of your web site transfer rates?

Our advertised transfer rates are the same for day / night, weekday / weekend, bank holiday / fiesta day transfers (cash on arrival, where applicable, and credit card bookings). There is a supplement applicable for payment by Paypal.

Included in the transfer prices is 1 hand luggage and 1 normal-size suitcase/bag per passenger (ie normal aircraft allowance). Small extra items such as folding children’s pushchair can also be carried. If you have other extra items please contact us to make sure they can be transferred in transfer vehicle size selected.

Where applicable, provision of child seats/ boosters carries an extra charge as does the carriage of bikes in bags/boxes, Golf Bags, Surf Boards, etc.

Will I get the kind of vehicle as shown in the photo on the booking page?

The photos shown are examples of vehicles to show each group size but the actual vehicle used could well differ from those shown. Depending on the circumstances at the time of the service, we reserve the right, to send a different vehicle(s) than booked if necessary to ensure a minimum inconvenience possible for our clients.

On my arrival at the airport will I have to wait for my vehicle?

In the case of private transfers, although we do our utmost to ensure your vehicle is waiting for you, there could be occasions, especially in peak season or weekends, when you may have a short wait.

In the case of shared shuttlebus transfers there can be up to an hour’s wait from the time you reach our customer reception office

What happens if our flight is delayed?

No problem, our customer reception office in the airport arrivals hall monitors incoming flights for any delay so transfers are always available. We do not charge a supplement if your flight is delayed. In the case of cancelled flights you must contact us as soon as you are aware of the cancellation and we will try to re-programme your transfer..

Where do we meet our transfer driver?

Once you have your luggage, in most destinations you should go to our customer reception office in the airport arrivals hall. You will receive full information regarding where to go with your booking confirmation. Please remember to bring it with you. If you have problems finding the meeting place, please phone us on the emergency number given on the confirmation.

How long will the driver wait for us?

For arrival transfers the driver will wait for a up to 1hr from the time your flight lands

IMPORTANT. If you are delayed leaving the baggage collection hall please phone our emergency number on your booking confirmation or send a member of your party to advise our customer reception office you have arrived and there is a problem so we can try and retain the driver longer, or arrange an alternative. There may be a supplement payable in this case.

For departure transfers you should be ready and waiting in an easily visible place. Depending on the pick-up point, it may be difficult for the driver to stop for more than a couple of minutes. If you have not shown 10 minutes after the pre-booked time, the driver may have to leave to go on to his next service.

What shall I do if we lose an item of luggage in the baggage collection area?

Go to your airline luggage handling agent inside the baggage collection hall and advise them. They will arrange for the luggage to be delivered to your holiday accommodation.

IMPORTANT. If you are delayed leaving the baggage collection hall please phone our emergency number on your booking confirmation or send a member of your party to advise our customer reception office you have arrived and there is a problem.

We are staying in a private villa in a secluded location, is that a problem?

No, many of the private villas we transfer passengers to are in ' out of the way ' locations. Villa rental companies often will not release addresses and directions to private villas/ apartments until 2 weeks before arrival, but it is very important that we receive these details at least a week before your arrival. To ensure there are no problems finding your accommodation, we will need GPS co-ordinations and/or detailed map/details as to where it is situated, plus the name/contact number of the villa company/owner.


Many of the villas are in places that are difficult to reach and we need time to check them out to ensure the size of vehicle you need can actually get up to your holiday home. Also, normally you receive the directions in English and we must translate them for our drivers.

Depending on the accessibility of the villa, we may have to leave you at a nearby drop-off point.

Can I organise return transfers when in resort?

All transfer passengers are provided with contact telephone numbers to book return transfers or change return details when in resort. Also you can book the departure transfer on our website www.european-airport-transfers.com. However, if you have the return details at time of booking arrival transfers it is better to reserve return transfers then.

Do I need to confirm my pre-booked return transfer?

Although your return booking is in our system, please confirm the return with our office (not with the arrivals driver), either by telephone or email, at least 24 hours before, to ensure we have all the correct details. Also you can see your booking details on our website